Discuss the following scenario and associated questions. You’re the supervisor of employees’ whose task is to assemble tuning devices that go into cell phones. You find that the quality is not what it should be and that many of your group’s tuning devices have to be brought back and reworked; your own boss says that “You’d better do a better job of training your workers.”
a. What are some of the staffing factors that could be contributing to this problem?
b. Explain how you would go about assessing whether it is in fact a training problem.